Return Policy
Exchange Policy
We cannot accept customer is returns or exchanges if any product has been washed, worn, or over 30 days.
We will accept to exchange if an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
NOTE:
We typically DO NOT accept exchange due to customer is mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it is well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a
handling time of 4-7 days can take up to take 6-10 business days to reship.
Please send us email to: [email protected] to claim your order and include the following information (this is
a must):
Video/ photo of the defective product
If your claim is in regards to a printing error, please include photographs of the error.
If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in
the photographs of affected garments.
If some of your items are missing, please provide us an image of the received package is cover including the detailed
shipping label.